WARRANTY & COVERAGE POLICY

Clarity for every
stage of ownership.

PrimeArc III includes a 1-year limited warranty. Coverage activates automatically on the calendar day after your eligible order is marked successfully delivered (T+1). OGO Care extends eligible coverage to 2 years total.

Coverage that is simple to understand before you ever need it.

STANDARD COVERAGE

Included with PrimeArc III

  • ✓
    1-year limited warrantyIncluded with an eligible PrimeArc III purchase.
  • ✓
    Eligible manufacturing defectsMaterials and workmanship under normal intended use.
  • ✓
    Eligible hardware failure reviewOGO reviews the reported issue and available device history.
  • ✓
    Service support through OGOA clear path from review to an applicable remedy.

OGO CARE

Extended ownership coverage

  • ✓
    Extends eligible coverage to 2 years totalTwo years total from the applicable coverage start date — not two additional years.
  • ✓
    Linked to your eligible deviceOGO Care must be purchased and connected to the covered PrimeArc.
  • ✓
    Repair or replacement path when eligibleService options depend on the issue and coverage review.
  • ✓
    Coverage visible in OGO AccountKeep ownership, coverage, and support information together.
Explore OGO Care →

COVERAGE TIMELINE

One timeline.
Two levels of coverage.

01

Purchase & delivery

Your eligible PrimeArc III is matched to its order and delivery record.

02

1-year limited warranty

Standard coverage activates automatically on the calendar day after the eligible order is marked successfully delivered (T+1). No manual activation is required.

03

With OGO Care

Eligible coverage continues to a total of 2 years when OGO Care applies to that device.

COVERAGE SCOPE

What the limited warranty is designed to cover.

✓

What’s covered

  • Eligible defects in materials or workmanship.
  • Eligible mechanical or electrical hardware failures under normal intended use.
  • Product issues that prevent normal operation and are not caused by an excluded event.
  • Coverage review, service coordination, and an applicable repair, replacement, or other remedy when approved.
×

What’s not covered

  • Accidental damage, impact, crushing, or liquid damage.
  • Normal wear and tear or cosmetic changes that do not affect normal operation.
  • Loss, theft, or damage occurring after the product is lost or stolen.
  • Unauthorized modification, disassembly, or repair.
  • Damage caused by misuse, improper cleaning, storage, charging, or failure to follow product instructions.

Coverage is determined from the reported issue, purchase and delivery records, available device information, and the terms applicable to the product at the time of purchase.

THREE DIFFERENT THINGS

Warranty, OGO Care, and the 90-Day Guarantee are not the same.

01

1-Year Limited Warranty

Included with eligible PrimeArc III purchases and focused on eligible product defects and hardware failures.

02

OGO Care

Optional extended ownership coverage that extends eligible coverage to 2 years total when purchased and linked to the device.

View OGO Care →
03

90-Day Money-Back Guarantee

A separate refund program with its own use and claim requirements. It does not replace or shorten warranty coverage.

View Refund Policy →

HOW TO MAKE A CLAIM

A straightforward service path.

1

Contact OGO Support

Use the account associated with your purchase and provide your order number plus a brief description of the issue.

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2

Coverage review

OGO reviews ownership, coverage status, and the reported product issue. Photos, video, or troubleshooting information may be requested when reasonably needed.

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3

Service resolution

If the issue is eligible, OGO will provide the applicable repair, replacement, or other service instructions.

Contact Support →View coverage in Account →

POLICY DETAILS

The important fine print, clearly stated.

Effective September 28, 2026.

Who is eligible?+

This limited warranty applies to eligible PrimeArc III products purchased from OGO or an authorized OGO sales channel and matched to a valid purchase record. Proof of purchase may be required if ownership cannot be verified automatically.

When does standard coverage begin?+

The 1-year limited warranty activates automatically on the calendar day after the eligible order is marked successfully delivered (T+1). No manual activation is required. OGO uses carrier tracking and order-delivery records to establish the delivery date. If those records are unavailable or clearly incorrect, OGO may use other reasonable delivery evidence; coverage then begins on the following calendar day.

How does OGO Care change the period?+

OGO Care does not add two years after the standard warranty. When purchased and linked to an eligible PrimeArc, it extends eligible coverage so the total applicable coverage period is 2 years from the coverage start date.

What happens after an approved claim?+

The available remedy depends on the issue, product condition, service availability, and applicable law. OGO may provide repair, replacement, or another appropriate remedy. If OGO requires the product to be returned as part of approved warranty service, OGO will cover the authorized return shipping. A replacement or serviced product does not automatically restart a new full coverage period unless required by applicable law or expressly stated by OGO.

Does this affect my legal rights?+

No. This limited warranty provides contractual coverage in addition to rights you may have under applicable consumer-protection law. Some exclusions or limitations may not apply in every jurisdiction.

NEED HELP WITH COVERAGE?

We’ll help you find the right path.

Review your coverage in OGO Account or contact OGO Support for warranty and OGO Care questions.