OGO Support

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Set Up & Use PrimeArc III › OGO App Support › Orders & Delivery › OGO Care & Warranty › Returns & Refunds ›

Find answers to the most common questions.

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How to set up PrimeArc III› Track my order› How to connect with the OGO App› OGO Care coverage and benefits› How to clean and care for PrimeArc III› Return and refund process›

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Frequently Asked Questions

Quick answers for ownership, orders, care, and the OGO App.

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How do I get started with PrimeArc III?⌄

Start with the quick-start information included with your device. If you plan to use connected control, install the OGO App and open Control with PrimeArc III powered on nearby.

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How do I connect PrimeArc III with the OGO App?⌄

Turn on PrimeArc III, open the OGO App, and start Control. Keep the phone and device nearby while the app connects for local wireless control. Bluetooth must be available on the phone, but no system pairing step is required.

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Where can I check my order?⌄

Sign in to your OGO account to review available order information. If you need help with a shipment, contact support and include your order number.

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What is OGO Care?⌄

PrimeArc III includes a 1-year limited warranty. OGO Care is optional and extends eligible coverage to 2 years total when purchased and linked to the eligible device.

Explore OGO Care › Read Warranty & Coverage Policy ›
How do returns and refunds work?⌄

After carrier handoff, OGO does not accept change-of-mind or ordering-mistake returns. Eligible return paths include the 90-Day Money-Back Guarantee, approved warranty or OGO Care claims, and approved resolutions for damaged or incorrect orders. Order changes or cancellations are available only while the order is still processing and before carrier handoff. Review the current Refund Policy before sending anything back.

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