Coverage details
Understand what OGO Care covers and how eligibility is reviewed.
OGO CARE
Care that
stays with you.
PrimeArc III includes a 1-year limited warranty that activates automatically on the calendar day after confirmed delivery (T+1). OGO Care extends eligible coverage to 2 years total.
2 YEARS WITH OGO CARE
Coverage starts automatically on T+1 — the calendar day after confirmed delivery.
Here when you
need us.
Coverage, claim guidance, and a clear service path — throughout your ownership journey with OGO.
Claim support
Get help verifying ownership and starting a Care claim.
Ownership status
Keep your purchase and Care information connected to your OGO account.
Service path
Repair, replacement, or another applicable remedy for eligible issues.
One device.
One care history.
Manage your OGO Care in one place. View coverage, get support, and access your device history from your account.
My Devices
View in Account →
PrimeArc III
Coverage & service history
OGO Care linked
Manage from your account
What OGO Care
includes.
Core protection for a more confident ownership experience.
Coverage extended to 2 years totalIncluded
Eligible manufacturing defectsIncluded
Eligible hardware failure reviewIncluded
Service coordinationIncluded
Repair or replacement pathIncluded
Ownership verification through AccountIncluded
Designed around
ownership.
Your device, account, and coverage — connected.
Already own OGO?
Manage your device, check your care status, or get in touch with our support team.