U.S. domestic fulfillment
OGO routes each order from the closest available U.S. fulfillment location to your delivery address whenever practical.
SHIPPING &
RETURNS
Everything you need to know about
delivery, tracking, and returns.
SHIPPING OVERVIEW
Clear, trackable delivery across supported U.S. destinations.
2–48 hour processing
Most orders are prepared and verified within 2–48 hours after order confirmation.
3–7 business day delivery
After carrier handoff, delivery typically takes 3–7 business days depending on your state and carrier conditions.
Tracked delivery
Follow order status and available tracking from your OGO Account after purchase.
ORDER JOURNEY
From checkout to your door — here’s what happens next.
1
Order placed
You’ll receive an order
confirmation after checkout.
2
Processing
Usually 2–48 hours
after order confirmation.
3
On the way
Typical transit is 3–7
business days after handoff.
4
Delivered
Your OGO arrives at
your delivery address.
RETURNS
Returns are available only through an eligible guarantee, approved warranty or OGO Care claim, or a damaged or incorrect order resolution.
1
Start an eligible return
Contact OGO Support
with your order number.
2
Send it back
Follow the return instructions
provided for your order.
3
We review
We review the returned item
against return eligibility.
4
Get your refund
Approved refunds go to
the original payment method.
FREQUENTLY ASKED QUESTIONS
Quick answers to the most common questions.
How long does shipping take?+
Most orders are processed within 2–48 hours and then delivered in approximately 3–7 business days after carrier handoff. Temporary component-supply constraints may extend total delivery time to 15 days or longer for some orders.
Do you ship internationally?+
OGO currently ships within the United States.
How do I track my order?+
Tracking is sent when it becomes available. You can also review available order information from your OGO Account.
Go to Account →Can I change or cancel my order?+
Only while the order is still processing and before fulfillment and carrier handoff. Most orders process within 2–48 hours after payment, but they may complete sooner, so 2–48 hours is not a guaranteed cancellation window. A change or cancellation is effective only after OGO confirms it.
Contact Support →What if I entered the wrong shipping address?+
Contact OGO Support immediately while the order is still processing. After carrier handoff, OGO cannot edit the order and is not responsible for delivery problems or additional costs caused by an incorrect or incomplete address supplied by the customer, except where OGO made the fulfillment error or applicable law requires otherwise.
What returns are eligible?+
After carrier handoff, OGO does not accept change-of-mind or ordering-mistake returns. Eligible return paths are the 90-Day Money-Back Guarantee, an approved warranty or OGO Care claim, or an approved resolution for a damaged or incorrect order.
Read Refund Policy →When will I receive my refund?+
Approved refunds are sent to the original payment method after the returned item is received and reviewed. Posting time can vary by payment provider.
STILL HAVE QUESTIONS?
Need help with an order?
Our support team is here to help.