U.S. domestic fulfillment
OGO ships from U.S. fulfillment inventory and routes each order from the closest available fulfillment location to the delivery address whenever practical.
Policies
Shipping Policy
Clear delivery information from checkout to your door.
Shipping overview
Simple, trackable delivery.
OGO currently ships within the United States. Orders are typically processed within 2–48 hours and then delivered in approximately 3–7 business days after carrier handoff, depending on the destination and carrier conditions.
2–48 hour processing
Most orders are prepared, verified, and handed to the carrier within 2–48 hours after order confirmation.
3–7 business day delivery
After carrier handoff, delivery typically takes 3–7 business days depending on the destination, state, and carrier conditions.
Tracking
Order status and available tracking can be followed from your OGO Account after purchase.
Order processing: 2–48 hours
Most orders are prepared, verified, and released to the carrier within 2–48 hours after payment and order confirmation. This 2–48 hour period is an estimated processing window, not a guaranteed cancellation window, and an order may complete processing sooner. Order changes or cancellations may be requested only while the order is still in processing and before it has been fulfilled and handed to the carrier. A request is not effective unless OGO confirms that the change or cancellation was completed.
Closest available U.S. fulfillment location
OGO fulfills U.S. orders domestically. When inventory is available in more than one fulfillment location, we route the order from the location closest to your state or delivery address whenever practical, helping reduce transit time.
Shipping rates & delivery time
After carrier handoff, U.S. delivery typically takes 3–7 business days depending on the destination, state, selected carrier service, and carrier conditions. Shipping methods and charges are shown at checkout when available. Delivery dates are estimates rather than guarantees and can change because of carrier delays, weather, peak seasons, or other events outside our control.
Tracking your order
When the carrier provides tracking, we’ll make that information available with your shipment. You can also review available order information from your OGO Account.
Track your order →Changes & cancellations before carrier handoff
Order details, including the delivery address, may be changed and an order may be cancelled only while the order remains in the processing stage and before it has been fulfilled and handed to the carrier. Once carrier handoff has occurred, the order cannot be cancelled, changed because of a change of mind, or edited to correct customer-submitted information.
Shipping address responsibility
Customers are responsible for providing a complete and accurate shipping address at checkout. After an order has completed processing and been handed to the carrier, OGO is not responsible for loss, delay, non-delivery, failed delivery, or additional shipping costs caused by an incorrect or incomplete address supplied by the customer, except where the fulfillment error was made by OGO or where applicable law requires otherwise.
Delivery issues
If an order arrives damaged, incorrect, or appears to be missing, contact OGO Support with your order number and relevant details. Photos may help us review damaged or incorrect shipments.
Questions?
Need help with a shipment?
OGO Support can help with delivery, tracking, and order issues.